Privacy Policy for
mal69 Players

01 Who We Are

mal69 is an online casino and gaming platform operating at mal69.net. The platform is designed specifically for mobile users in Bangladesh and offers live dealer games, sports betting, and a range of casino games accessible via mobile browser or the mal69 app.

For the purposes of this Privacy Policy, mal69 is the data controller — meaning we are responsible for deciding how and why your personal data is processed. If you have any questions about how mal69 handles your data, you can reach the team at [email protected].

02 Data We Collect

mal69 collects the following categories of personal data from players:

mal69 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required for responsible gaming purposes and with your explicit consent.

03 How We Collect Data

mal69 collects your personal data through the following channels:

• Directly from you when you register an account, complete identity verification, make a deposit or withdrawal, or contact support.
• Automatically when you use the platform — including your IP address, device information, and browsing behaviour on mal69.net.
• From payment providers such as bKash and Nagad when you initiate a transaction.
• From identity verification partners when you submit documents for KYC (Know Your Customer) checks.
• From cookies and similar tracking technologies placed on your device when you visit mal69.net.

mal69 does not purchase personal data from data brokers or any other third-party data sources. All data collected by mal69 comes directly from your interaction with the platform or from service providers acting on mal69's behalf.

04 Why We Use Your Data

mal69 uses your personal data for the following purposes:

• To create and manage your mal69 account and verify your identity.
• To process deposits and withdrawals via bKash and Nagad.
• To provide access to games, live dealer tables, and other platform features.
• To detect and prevent fraud, money laundering, and other prohibited activities.
• To comply with legal and regulatory obligations, including anti-money laundering (AML) requirements.
• To send you account-related notifications such as deposit confirmations and withdrawal updates.
• To provide customer support and respond to your queries.
• To monitor responsible gaming indicators and intervene where necessary to protect player welfare.
• To improve the platform based on usage patterns and player feedback.
• To send you promotional offers and bonuses, where you have opted in to receive marketing communications.

05 Who We Share Data With

mal69 does not sell your personal data. We share data only with the following categories of third parties, and only to the extent necessary for the stated purpose:

• Payment processors (bKash, Nagad) — to process your deposits and withdrawals.
• Identity verification providers — to complete KYC checks when required.
• IT and hosting providers — to operate and maintain the mal69 platform infrastructure.
• Fraud prevention and security services — to detect and prevent fraudulent activity on the platform.
• Regulatory and law enforcement authorities — where mal69 is legally required to disclose information.

All third parties who receive your data are required to handle it securely and in accordance with applicable data protection standards. mal69 does not permit third parties to use your data for their own marketing purposes.

In the event that mal69 undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the new entity. You will be notified of any such transfer and the new entity will be bound by this Privacy Policy.

06 Cookies and Tracking

mal69 uses cookies and similar technologies to improve your experience on the platform. Cookies are small text files stored on your device that help mal69 remember your preferences, keep you logged in, and understand how you use the platform.

mal69 uses the following types of cookies:

• Essential cookies — required for the platform to function. These cannot be disabled.
• Session cookies — keep you logged in during your visit and expire when you close your browser.
• Analytics cookies — help mal69 understand which pages are visited most and how players navigate the platform. This data is aggregated and anonymised.
• Preference cookies — remember your language, display settings, and other preferences.

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect the functionality of the mal69 platform. mal69 does not use third-party advertising cookies or cross-site tracking technologies.

07 Data Retention

mal69 retains your personal data for as long as your account is active and for a period after account closure as required by law. Retention periods vary depending on the type of data:

• Account and identity data is retained for a minimum of five years after account closure to comply with anti-money laundering regulations.
• Transaction records are retained for a minimum of five years from the date of the transaction.
• Support communications are retained for two years from the date of the last interaction.
• Technical and usage data is retained for up to 12 months and then anonymised or deleted.

Once the applicable retention period has expired, mal69 will securely delete or anonymise your personal data. You may request early deletion of certain data types by contacting support, subject to legal retention requirements that may prevent deletion.

08 Your Rights

As a mal69 player, you have the following rights over your personal data:

• Right of access — you can request a copy of all personal data mal69 holds about you.
• Right to rectification — you can request correction of any inaccurate or incomplete data.
• Right to erasure — you can request deletion of your data, subject to legal retention obligations.
• Right to restriction — you can ask mal69 to limit how your data is used in certain circumstances.
• Right to data portability — you can request your data in a structured, machine-readable format.
• Right to object — you can object to the processing of your data for marketing purposes at any time.
• Right to withdraw consent — where processing is based on your consent, you can withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact the mal69 support team at [email protected]. mal69 will respond to all data rights requests within 30 days. In complex cases, this may be extended by a further 60 days with prior notice.

09 Data Security

mal69 takes the security of your personal data seriously. The platform uses industry-standard security measures to protect your data from unauthorised access, disclosure, alteration, or destruction.

Security measures in place at mal69 include:

• TLS encryption for all data transmitted between your device and the mal69 platform.
• Encryption at rest for all stored personal and financial data.
• Two-factor authentication options for player accounts.
• Regular security audits and penetration testing of the platform infrastructure.
• Strict access controls limiting internal data access to authorised personnel only.
• Continuous monitoring for suspicious activity and potential security threats.

While mal69 takes every reasonable precaution, no online platform can guarantee absolute security. You are responsible for keeping your login credentials secure and for notifying mal69 immediately if you suspect unauthorised access to your account.

10 Children's Privacy

mal69 is strictly for adults aged 18 and over. The platform does not knowingly collect personal data from anyone under the age of 18. If mal69 becomes aware that a player is under 18, the account will be closed immediately and any data collected will be deleted.

If you believe a person under 18 has registered on mal69, please contact support at [email protected] immediately. mal69 takes underage access seriously and will act on all reports promptly.

11 Changes to This Policy

mal69 may update this Privacy Policy from time to time to reflect changes in the platform, legal requirements, or data processing practices. When changes are made, the updated policy will be published on this page with a revised "Last updated" date.

For significant changes that affect how your data is used, mal69 will notify you via your registered mobile number or email address before the changes take effect. Your continued use of the platform after any update constitutes acceptance of the revised Privacy Policy.

If you do not agree with any changes to this policy, you should stop using the platform and contact support to request account closure and data deletion.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way mal69 handles your personal data, please get in touch with the support team:

• Email: [email protected]
• Live chat: available 24/7 on the mal69 platform

For questions about responsible gaming and self-exclusion, visit the Responsible Gaming page. For general platform questions, visit the FAQ page.